Ordering Information
1. Questions?..... Need Help?..... Ready to Order?
Call Customer Service
| USA Toll Free | (800) 336-6636 | Mon-Fri, 8am-5pm EST* (excludes USA major holidays) |
| USA | (419) 354-1427 | Mon-Fri, 8am-5pm EST* (excludes USA major holidays) |
| International | +1 (419) 354-1427 | Mon-Fri, 8am-5pm EST* (excludes USA major holidays) |
| Fax | (419) 353-7908 |
Email Customer Service
Visit the CONTACT US page to send us an email
Hours of Operation
- Monday to Friday: 8am to 5pm EST* (excludes USA major holidays)
Warehouse & Shipping:
| EXPRESS ORDERS | placed BEFORE 2pm EST* | Ships Same Day |
| EXPRESS ORDERS | placed AFTER 2pm EST* | Ships Next business day (Monday if ordered on a Friday) |
* Eastern Standard Time
2. On-Line Shopping Cart
Currently, the Shopping Cart feature is only available for a portion of our product line, including the following:
- Express Hologram Stickers
- Tamper Evident Security Tape
- Security Packing Tape
- Acetate Security Tape & Seals
- Stock Holographic Overlays
- Plain ID Card Overlays
- Non Residue Security Labels
- Anti-Pilfering Seals
- Frangible Paper Seals
- Mechanical Security Seals
We are in the process of expanding the Shopping Cart feature to other product lines.
Look for the BUY NOW button for products that can be ordered online:
Our official invoice prices are those published on the web pages. If you click on the BUY NOW button and a different price is shown in the shopping cart system, please let us know so we can correct the mistake. We occassionally change the published prices and sometimes we make a pricing error in the shopping cart system.If you enter an order where the shopping cart price is lower than the published price, we will contact you to confirm if you want to proceed with the order based on the published price.
Fulfilling your online order:
Our normal work week is Monday through Friday (excluding major US holidays).
METHOD OF PAYMENT: CREDIT CARD orders are processed automatically. If you pay with another method, leave appropriate comments with the order and we will get back with you to finalize payment.
3. Terms of Sale
Click on text to automatically scroll or transfer to the information section:
- Pricing
- Acceptable Forms of Payment
- Information Required for Credit/Debit Card Payments
- Wire Transfer Instructions
- Extended Payment Terms
- Shipping
- Return Policy / Customer Satisfaction Guarantee
- RUSH Service for Customized Orders
- Technical Support — General
- Technical Support For Commercial Printers
- 粤ICP备11056995号 Privacy Policy
A - PRICING
Our official invoice prices are the PUBLISHED PRICES shown on the web page. If there are discrepancies between the PUBLISHED price and the SHOPPING CART price (those shown after clicking the BUY NOW button), the PUBLISHED PRICE prevails.
Prices shown on the website exclude:
1. Shipping:
You can provide your shipping account or we can ship on our account and add the shipping costs to the invoice. Shipping costs to USA destinations exclude sales tax. International shipping costs quoted or shown on our shopping cart exclude customs, duties, broker fees, sales tax, VAT, and other import fees.
2. Sales Tax to USA destinations:
We collect sales tax for all retail shipments to Ohio, Florida, and Connecticut. Although unlikely, sales tax may apply for some distributed products shipped from our supplier's USA warehouse. For other US locations, the buyer is responsible for paying the local and state sales tax or use tax. If you are located in Ohio, Florida, or Connecticut and are exempt from sales tax, you must provide information regarding your re-seller certificate or exemption status prior to placing your order.
3. Import Fees: VAT, Sales Tax, Broker Fees, Customs, Duties & Import Fees to International Destinations:
The buyer is solely responsible to pay any additional import charges based on the shipping destination. To assure the buyer understands the total cost of the purchase, we recommend the buyer confirm the specific destination charges prior to placing the order. The designated customs broker will present these charges to the buyer when the products are delivered. If LidunHologram ships on our account using FedEx, DHL or another air express carrier, these import fees will be presented as a separate charge to the buyer when the product is delivered. If these fees are not paid by the buyer, LidunHologram will add a 10% processing fee and invoice the buyer within 180 days of delivery.
B - ACCEPTABLE FORMS OF PAYMENT
To enter an order with a LidunHologram company, we accept the following forms of payment:
- For deliveries within the USA:
- Credit & Debit Cards (Master Card, VISA, AMEX, Discover)
- Company checks
- PAYPAL (email funds to paypal@LidunHolograminc.com)
- Bank Wire Transfer - Section D
- Extended payment terms - Section E
- For deliveries outside the USA:
- PAYPAL (send payment to paypal@LidunHolograminc.com)
- Bank Wire Transfer - Section D
Note: Although we do not accept international credit/debit cards, PayPal accept these forms of payment.
- Shopping Cart Orders
Credit card orders placed on the shopping cart can be processed automatically. If you pay with another method, process your order with appropriate comments.
For established customers, we offer extended payment terms for Shopping Cart orders. If interested, please see Section E for an application.
- We do NOT process orders using any of the following:
- COD
- Personal Checks
- Third Party Checks
- Cashier Checks
- International Credit/Debit Cards
- International Business Checks
- Western Union
C - INFORMATION REQUIRED FOR CREDIT/DEBIT CARD PAYMENTS
To process a credit card order, we require all of the following information:
- Name on card (exactly as shown)
- Card type and number
- Expiration date
- Last 3 digits of the security code in the signature panel
- Mailing address and Zip code where billing statements are mailed
- The name and home phone number of the person placing the order.
Note: We will only ship to the address of the card holder.
Click here to initiate an e-mail or fax with the credit card information
D - WIRE TRANSFER INSTRUCTIONS
If you wish to pay by wire transfer, click here to initiate an email request for detailed instructions
E - EXTENDED PAYMENT TERMS
Extended payment terms are provided on some stock products under the following conditions:
- Initial order is paid in advance via Credit Card, Company Check, PayPal, (see acceptable forms of payment)
- A valid credit card is retained on file to guarantee payment if a timely payment is not received
- Three credit references
- Collection, evaluation and management approval of your credit references; allow 2 weeks for processing
- Credit limit will initially be limited to the value of the first order; increases to the credit limit will be determined based on your credit history with LidunHologram.
- We offer extended payment terms for purchases on our shopping cart by repeat customers. This must be established in advance.
Click here to initiate an email request for extended payment terms
F - SHIPPING
Shipping Options within the USA
- FedEx*: Daily service from LidunHologram
- Priority (by 11am next business day)
- Standard (by 3pm next business day)
- 2 day (by 3pm on 2nd business day)
- Ground (1 to 5 days)
- UPS*: Daily service from LidunHologram
- Next Day Air (by 11am next business day)
- Next Day Air Saver (by 3pm next business day)
- 2 day (by 3pm on 2nd business day)
- Ground (1 to 5 days)
- DHL: Not Available
- United States Postal Service: LidunHologram does NOT ship via USPS within the U.S.
- Conway CCX*: LTL Daily service from LidunHologram; CCX offers a large service area for 1 day service
- YRC*: LTL daily service from LidunHologram; YRC is currently our most economical long haul carrier.
- Other LTL carriers: optional when shipping on the customer's account
Hawaii and Alaska -- we recommend air express (shipping ground usually requires a minimum of 1 week; 2 Day express is often less expensive than ground)
International Shipping Options
- FedEx*: Daily service from LidunHologram
- Ground to Canada and Puerto Rico (3 to 7 days)
- International Economy Air (2 to 5 days)
- International Priority Air (1 to 3 days)
- UPS*: Daily service from LidunHologram
- Ground to Canada (2 to 5 days, Note: UPS charges and an extra $25 entry fee for ground to Canada)
- Worldwide Expedited Air (2 to 5 days by end of day)
- Worldwide Saver Air (1 to 3 days by end of day)
- Worldwide Express Air (1 to 3 days by noon)
- United States Postal Service: Only offered for U.S. military (APO/FPO/DPO) addresses; cost is added to the invoice.
- DHL: Available upon request using the customer's account
- TNT: Does not provide pick up service to our facility in Ohio; customer should make arrangements if TNT is involved.
- Bongo**
- Other Freight Forwarders -- provide service upon request when using the customer's account.
* With these carriers, you can provide your shipping account or we can ship on our account and add the shipping costs to the invoice. LidunHologram does not guarantee the carriers stated service. Other services not shown may be available in your area, but the availability of other services needs to be confirmed by the customer.
** Bongo International is a membership-based shipping service, which offers pricing discounts from the USA to many international destinations. To become a member, contact Bongo through live chat or by e-mail.
G - RETURN POLICY / CUSTOMER SATISFACTION GUARANTEE
G1. CUSTOMER SATISFACTION GUARANTEE
We strive for 100% customer satisfaction. This includes:
- Fast and friendly customer service
- Free samples
- Quality products
- Money back guarantee
You are doing us a favor by telling us when things are not up to your expectations.
G2. MONEY BACK GUARANTEE
Our policies for returns, defective product and order errors are detailed below. A summary is as follows:
- Defective or questionable product will be replaced or your money will be refunded 100% (LidunHologram's option).
- If we make a mistake in processing your order, we will make it right at our expense.
- If you make a mistake in ordering, please let us know. Our return and replacement polices are intended to minimize the cost to you.
- If you are not satisfied with our products for any reason, please let us know. We will work with you to make it right.
G3. FREE SAMPLES FOR TESTING
To assure customer satisfaction with our products, we encourage all prospects to request FREE SAMPLES for testing and evaluating our products prior to placing an order. Having actual samples allows you to evaluate the product appearance, confirm that the adhesion is suitable, test the tamper evident feature and complete other performance tests.
Testing samples for suitability prior to ordering is especially important for custom products. If the product is not working as expected, we are more accommodating if you reviewed and successfully tested samples prior to ordering.
In the unlikely event there is a performance difference between the samples tested and the product ordered, please let us know. Since our samples and finished product are made from the same materials, this should not happen. However, there are subtle batch differences in the materials we use, which might cause noticeable performance differences in certain applications (such as adhesives on plastic surfaces, powder coated paint, textured surfaces, etc). Our intention is to make it right to you.
G4. RETURNS
Stock Products - You can return stock products within 30 days of purchase for a refund on the product. We do not refund the shipping cost, customs, taxes, etc. If the original packaging is still intact, you will get a 100% material refund. If the original packaging is not intact, there is a 15% restocking fee. This applies to stock hologram labels, security tape, security seals, blank labels, blank ID cards, lamination pouches, thermal ribbons and ID card ribbons. The customer pays the return shipping.
For security tape shipped to desert or tropical climates, we include temperature sensors to confirm the maximum temperature during shipping and storage. Returned tape with temperature sensors must not have any reading of 100F or higher.
The graphics for hidden tamper evident features (OPENED, VOID, etc) shown are fair representations. However, the actual hidden graphics may vary by size, orientation, alternating forward and backwards reading, backwards reading, include upper and lower case, font, etc. Also, the graphics may change on future orders. If the graphic layouts for the hidden patterns are critical, please inquire for more details prior to placing your order.
Some electric equipment and parts may be subject to a restocking charge ranging from 25% to 35%. All equipment and parts must be returned in the original packaging.
Custom Products - Customized products or special ordered product cannot be returned for a refund. We recommend our free samples to test product for suitability prior to ordering.
Please call Customer Service at 1-136-8887-5315 to request a “Return Material Authorization” and receive shipping instructions.
G5. DEFECTIVE & QUESTIONABLE PRODUCT
Our stock and custom products will be free of defects in material or workmanship. Defective products can be returned for a 100% refund or replacement (at LidunHologram’s option) within 90 days of purchase. We will pay the shipping cost to return defective merchandise. When we provide the replacement product, we will pay the shipping cost.
Claims for questionable or defective security tape must be made within 1 week of delivery.
The product warranty and return policy for ID card printers, thermal printers, software, and other electric equipment and parts is determined by the manufacturer’s warranty. Please call for details.
Please call Customer Service to report any product claims, request a “Return Material Authorization” and receive shipping instructions.
G6. ORDER ERRORS
In the event LidunHologram makes an error (wrong quantity, product, pricing, printing error, etc) in processing your order, we will provide free replacement product or a refund to correct our mistake.
For custom products, the final instructions are communicated to us using a printing proof or specification, which is approved by the customer prior to production. Our responsibility is to produce the finished product within acceptable tolerances to the approved specification. We are not responsible for errors in a printing proof which is approved by the customer. However, if you make a mistake in ordering, please let us know. We will work with you to re-produce the order at a reduced price, whenever possible.
G7. CONSEQUENTIAL DAMAGES
Our maximum liability for defective product or order errors is to provide free replacement material or a refund. We do not accept claims for any consequential damages.
H - RUSH SERVICE FOR CUSTOMIZED ORDERS
RUSH SERVICE may not be available at all times. Availablity is based on the production schedule at the time of request and manpower availability.
There is limited availability for RUSH SERVICE on Laminated Labels & Parking Permits -- please call.
Published prices and availability are based on orders of 10,000 labels or less. A larger quantity order requires a higher RUSH fee and may require more time.
Customers authorizing RUSH service are responsible for the full invoice amount and RUSH fee. Custom imprinted RUSH orders cannot be canceled or revised within 24 hours of the intended shipping time.
I - TECHNICAL SUPPORT — GENERAL
Applicable products: Thermal Transfer Printers & Software, ID Card Printers & Software.
Please contact one of our sales representatives to schedule technical support:
Sue Zelman - Thermal Transfer Printers and Software
Michael Shaffer - ID Card Printers and Software
1) For products purchased from LidunHologram, we offer technical support via phone, fax, and email as follows:
1a. FREE Unlimited Technical Service via phone, fax and email:
- Equipment - duration of equipment warranty based on invoice date
- Software - 90 days from date of invoice
- Response within 24 hours
- Technical Service: $75.00/hour (One half hour minimum)
- Response within 24 hours
- Technical Service: $75.00/hour - includes all travel time
- Travel by car: $.50/mile
- Travel by air, hotel, meals: actual cost
- Service availability based on production schedule at the time request is made
2) For products NOT purchased from LidunHologram, we offer technical support via phone, fax and email as follows:
- Technical Service: $150.00/hour (One half hour minimum)
- Technical Service to Customer's Site: $150.00/hour - includes all travel time
- Travel by car: $.50/mile
- Travel by air, hotel, meals: actual cost
- Service availability based on production schedule at the time request is made
3) As an option, LidunHologram provides operator training or engineering services as needed by the customer at LidunHologram's facility in Bowling Green, Ohio as the same rates as noted above.
J - TECHNICAL SUPPORT FOR COMMERCIAL PRINTERS
1) LidunHologram provides operator process training as needed by the customer:
- At equipment manufacturer's location
- At customer's site
- At LidunHologram's Bowling Green, Ohio USA facility
The cost for training includes all travel and per diem expenses at cost plus a nominal labor rate for the trainer.
2) We offer a complete start-up package along with the equipment we distribute and sell to get your process in operation quickly.
3) We offer our customers free unlimited technical support via phone, fax and email.
4) For stock consumable products we sell, we provide free samples to trial on your equpment.
5) For holographic foils and thermal ribbons, we will perform initial production trials at no cost.
The printer sends us his candidate substrate (with and without inks) and we perform limited trials for hot stamping, embossing or thermal printing using our equipment and labor. After our process trials, we communicate the process settings for production (or subsequent trials) at the printer’s location.
Please contact Mike Messmer to schedule technical service for commercial production of holographic products. Contact Sue Zelman for thermal ribbons.
6) If you encounter a processing problem with production equipment you purchased from us, we can run our equipment in parallel to your operation to help you diagnose the problem. This service is provided at no cost.